KLM Web Solutions fullfillment policies are outlined below:
Refund Policy
At KLM Web Solutions, we strive to provide the highest quality of service to our customers. If, for any reason, you are not satisfied with your purchase, we offer the following refund options:
Service Refunds
Refunds for services can be requested within 14 days of purchase. If services have not been rendered or work has not yet started, a full refund will be issued. For services already provided, a partial refund may be issued based on the scope of work completed.
Product Refunds
Digital products, once downloaded, are non-refundable. However, if the product is defective or misrepresented, you may request a refund within 30 days of purchase.
To request a refund, please contact us at support@klmwebsolutions.com with your order number and a brief explanation of your request.
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Shipping or Delivery Policy
KLM Web Solutions delivers digital services and products, and as such, no physical shipping is required. Our delivery methods are as follows:
Service Delivery
Once payment is confirmed, service delivery begins according to the project timeline agreed upon with the client. You will receive updates throughout the development process.
Digital Product Delivery
Upon confirmation of payment, digital products are delivered instantly via email or through a secure download link. If you do not receive your product, please contact us for assistance.
If you have any questions about delivery times or methods, feel free to reach out to us at support@klmwebsolutions.com.
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Return Policy and Process
Since KLM Web Solutions offers digital services and products, we do not accept returns for digital products. However, if a product is defective or a service was not provided as described, we will work with you to resolve the issue.
To initiate a return or request a correction, please contact us within 30 days of purchase at support@klmwebsolutions.com with your order details and the issue you encountered. We are committed to finding a solution that works for you.
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Cancellation Policy
We understand that needs and circumstances can change. KLM Web Solutions offers the following cancellation options:
Subscription Cancellations
If you have subscribed to any of our services, you may cancel at any time. Your access will remain active until the end of the current billing period, and no further charges will be made.
Project Cancellations
For custom projects, cancellations must be requested at least 7 days before the scheduled start date for a full refund. If the project has already commenced, refunds will be issued based on the percentage of work completed at the time of cancellation.
To cancel a service or project, please contact us at support@klmwebsolutions.com with your order number and details.
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These policies ensure transparency and fairness for both our customers and our business. If you have any questions, please reach out to us at support@klmwebsolutions.com.